Privacy Policy

Luna’s Closet

How We Handle Personal Information

Thank you for visiting the Luna’s Closet website. We value your trust and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and how we keep it secure when you interact with our website.

Personal information refers to any data that can be linked directly or indirectly to an identifiable individual.

1. Responsible Party

The party responsible for processing personal data on this website, in line with applicable data protection regulations such as the General Data Protection Regulation (GDPR), is:

Luna’s Closet
Email: info@lunas-closet.com

Luna’s Closet determines the purposes and means of processing personal information.

2. Website Protection Measures

Our website uses SSL/TLS encryption to safeguard transmitted data. You can identify a secure connection by the “https://” prefix and the lock icon in your browser.

Luna’s Closet does not use automated decision-making or profiling that produces legal or similarly significant effects.

3. Data Collected When Browsing the Website

If you visit our website without registering or placing an order, certain technical information is automatically collected, including:

  • Pages viewed

  • Date and time of access

  • Data volume transferred

  • Referring website

  • Browser type and version

  • Operating system

  • IP address (processed in anonymized form where possible)

This data is processed to ensure website stability, security, and performance and is not used to personally identify visitors.

4. Use of Cookies

Luna’s Closet uses cookies to improve functionality and user experience. Cookies are small files stored on your device.

Some cookies are temporary and deleted after your session ends. Others remain stored to recognize your browser during future visits.

Cookies may collect technical details such as browser information, approximate location, and IP address. Stored cookies expire automatically after a defined period.

Cookies are used to enable features like shopping cart functionality and streamlined navigation. Where personal data is involved, processing is based on contractual necessity or legitimate interest.

Third-party services may also set cookies. You will be informed where required.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

A cookie consent banner is displayed on your first visit, allowing you to manage preferences at any time.

5. Contact Communication

If you contact Luna’s Closet by email or via a contact form, we collect the data you provide solely to respond to your request.

Processing is based on legitimate interest in communication or contract-related necessity. Your data will be deleted once your request has been handled, unless legal retention requirements apply.

6. Customer Accounts and Orders

When you create an account or place an order, we collect only the information required to complete your purchase.

You may request account deletion at any time by contacting us. After account deletion or order completion, data is retained only as required by law and then securely deleted.

7. Email Marketing

Newsletter Subscription

If you subscribe to our newsletter, you will receive promotional emails from Luna’s Closet. Subscription requires explicit consent through a double opt-in process.

We store your email address, IP address, and subscription date for verification and compliance purposes.

You can unsubscribe at any time via the link in the newsletter or by contacting us. Your data will then be removed unless retention is legally required.

Marketing Emails to Existing Customers

Customers who have previously made a purchase may receive emails about similar products based on legitimate interest. You may opt out at any time, and we will stop sending such emails immediately.

8. Order Fulfillment and Payment Processing

To complete your order, personal data may be shared with shipping providers and payment processors only where necessary.

Payment Services

Payments may be handled by external providers such as PayPal or Klarna/SOFORT. These providers receive only the data required to process payments and operate under their own privacy policies.

Credit checks may be performed where applicable.

9. Product Review Requests

With your consent, Luna’s Closet may send a one-time email inviting you to review your purchase. You may withdraw consent at any time.

10. Social Media Integration

Our website includes social media buttons (such as Instagram or Facebook) using privacy-conscious embedding methods.

No data is transferred to social networks unless you actively click a button. Once clicked, interactions are governed by the respective platform’s privacy policy.

11. Advertising and Analytics

We may use analytics and advertising tools such as Google Analytics, Google Ads, or Meta Pixel to improve our website and marketing strategies.

Where applicable, IP anonymization is enabled. Data processing occurs based on consent or legitimate interest.

You can opt out through browser settings or provider-specific opt-out tools.

12. Retargeting

Luna’s Closet may use remarketing technologies to display relevant advertisements across platforms. Cookies may be used for this purpose.

You can disable remarketing through ad preference settings or opt-out tools.

13. Your Data Protection Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict data processing

  • Object to data processing

  • Receive your data in a portable format

  • Withdraw consent at any time

  • File a complaint with a supervisory authority

If you object to marketing-related data processing, your data will no longer be used for that purpose.

14. Data Storage Duration

Personal data is retained only for as long as necessary to fulfill legal or contractual obligations. Once retention periods expire, data is securely deleted.

15. Contact Information

For questions regarding this Privacy Policy or to exercise your rights, please contact:

Luna’s Closet
Email: info@lunas-closet.com